After creating your case, you can add more searches and filters or edit existing ones.
Adding additional searches and filters
By clicking on the 'plus' button next to the Searches or Filters box, you can add an additional query.
Both Searches and Filters are coded with a color label. Each color matches with a keyword highlighted in the message feed on the right. By clicking on the colored checkbox, you can zoom in on that specific query.
Behind each Search and Filter is a number indicating how many messages were collected based on that Search or Filter.
Editing a search or a filter
If you move your mouse over the search, you will see 2 icons appearing to the right of the search:
- A pencil to change the search
- A trash can to delete the search
You can customize existing searches and filters:
- Click on the pencil behind the search. Then the search bar opens with the search
- Adjust the search
- Press 'Enter' or the 'Save' button to confirm the customized search
By clicking on the trash can behind a search or filter you can delete it.
How do searches and filters interact?
Searches don't interact with other Searches. In Boolean language, this is called an OR combination. This means that Search A is not matched against Search B, etc.
Filters also don't interact with other Filters. This means that Filter A is not matched against Filter B, etc.
Searches do interact with Filters and vice versa. In Boolean language, this is called an AND combination. This means that Search A is matched against Filter A, Filter B, Filter C, etc.
