User Settings & Multi-Factor Authentication (MFA)

Modified on: Wed, 16 Oct, 2024 at 11:17 AM

To access user's settings and enable/disable Multi Factor Authentication (MFA), click on the relevant user's avatar on the top right corner.


You will be redirected to the Settings page with the following information:

  • Email: Cannot be updated
  • Change Password: Users can update their password
  • Multi-Factor Authentication (MFA):
    • A QR code is visible to scan via the Authenticator app.
    • Upon authentication, a user will be asked to enter the verification code from the Authenticator app
    • After confirmation, the MFA for the user's account will be enabled.
    • If for some reason the QR code is unscannable, the user can use the Authenticator app Secret to enable the MFA.
    • Simply copy the secret and add it on the Authenticator app.
  • Generate Recovery Codes: In case of lost access to the Authenticator app, users can generate recovery codes which can be saved and used in that scenario 
    • Click on the generate recovery codes option and save those codes.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.