Troubleshooting
Frequent tickets raised by customers
The Maltego client's log file can be found in the following directories depending on which operating system you are using: Windows: C:\Users\<u...
Tue, 23 Apr, 2019 at 11:36 AM
The community edition activation email is often put into the Spam folder. Please ensure that the activation email was not moved into your Spam folder by mis...
Tue, 16 Apr, 2019 at 11:25 AM
On Windows, Maltego's (till version 4.1.15) default behavior was to save your license file in the ProgramData/Paterva folder on your machine. This ...
Fri, 26 Apr, 2019 at 9:42 AM
Please ensure that your Maltego client is set to use your proxy settings for all network protocols. This can be done by: 1. Opening the Options me...
Tue, 23 Apr, 2019 at 11:37 AM
Many of the transform hub items on the transform hub are from third-party transform providers and require an additional API key from the provider in order t...
Fri, 26 Oct, 2018 at 2:16 PM
You can reset your community password from the Maltego community registration page here. Please note that our password reset emails often land up in spa...
Fri, 14 Feb, 2020 at 12:54 PM
In Windows when you activate Maltego, it will create a license file for your client located here: C:\ProgramData\Paterva\Maltego\MaltegoLicense.Lic. ...
Tue, 23 Apr, 2019 at 11:20 AM
Sadly this is a known bug. One of the following options should fix the issue. Delete your config directory, which can be found here: on Windows: C:\User...
Tue, 23 Apr, 2019 at 11:21 AM
The desktop client does not come pre installed with default Entities and Transforms. These are added to the client by installing desired Hub items. The hub ...
Mon, 1 Jul, 2019 at 10:59 AM
If you are using your Maltego client license on a machine that is frequently being re-imaged, you should rather do an offline activation. Offline activation...
Tue, 23 Apr, 2019 at 11:37 AM