Troubleshooting

Frequent tickets raised by customers

Where can I find Maltego's log files?
The Maltego client's log file can be found in the following directories depending on which operating system you are using: Windows: C:\Users\<u...
Thu, 14 Feb, 2019 at 7:57 AM
I did not receive my activation link after I registered a community account. What do I do?
The community edition activation email is often put into the Spam folder. Please ensure that the activation email was not moved into your Spam folder by mis...
Tue, 16 Apr, 2019 at 11:25 AM
How do I save my license file in the user directory?
On Windows, Maltego's default behaviour is to save your license file in the ProgramData/Paterva folder on your machine. This can cause issues if: ...
Wed, 23 Jan, 2019 at 3:58 PM
Why are my proxy settings not being honoured by the Maltego client?
Please ensure that your Maltego client is set to use your proxy settings for all network protocols.  This can be done by:     1. Opening the Options me...
Wed, 3 Apr, 2019 at 8:59 AM
Why am I asked to enter an API key when I have already activated my Maltego client?
Many of the transform hub items on the transform hub are from third-party transform providers and require an additional API key from the provider in order t...
Fri, 26 Oct, 2018 at 2:16 PM
How do I reset my community account password?
You can reset your community password from the Maltego community registration page here. Please note that our password reset emails often land up in spa...
Tue, 16 Apr, 2019 at 11:26 AM
What can cause the "Could not save license file" exception?
In Windows when you activate Maltego, it will create a license file for your client located here:  C:\ProgramData\Paterva\Maltego\MaltegoLicense.Lic.  ...
Tue, 16 Apr, 2019 at 11:27 AM
Maltego is stuck above the Mac menu bar.
Sadly this is a known bug. One of the following options should fix the issue. Delete your config directory, which can be found here:  on Windows: C:\User...
Fri, 26 Oct, 2018 at 8:18 AM
Why are there no transform in my context menu and no entities in my palette?
This sounds like you still need to install the "PATERVA CTAS" transform seed to your client from the Transform Hub.  This can easily be done b...
Fri, 26 Oct, 2018 at 3:03 PM
How do I install my Maltego license on a machine that is re-imaged on a regular basis?
If you are using your Maltego client license on a machine that is frequently being re-imaged, you should rather do an offline activation. Offline activation...
Tue, 16 Apr, 2019 at 11:29 AM