Troubleshooting
Frequent tickets raised by customers
The Maltego client's log file can be found in the following directories depending on which operating system you are using: Windows: C:\Users\<u...
Thu, 14 Feb, 2019 at 7:57 AM
The community edition activation email is often put into the Spam folder. Please ensure that the activation email was not moved into your Spam folder by mis...
Wed, 23 Jan, 2019 at 11:51 AM
On Windows, Maltego's default behaviour is to save your license file in the ProgramData/Paterva folder on your machine. This can cause issues if: ...
Wed, 23 Jan, 2019 at 3:58 PM
Please ensure that your Maltego client is set to use your proxy settings for all network protocols. This can be done by: 1. Opening the Options me...
Mon, 7 Jan, 2019 at 2:16 PM
Many of the transform hub items on the transform hub are from third-party transform providers and require an additional API key from the provider in order t...
Fri, 26 Oct, 2018 at 2:16 PM
You can reset your community password from the Maltego community registration page here. Please note that our password reset emails often land up in spa...
Fri, 26 Oct, 2018 at 2:17 PM
In Windows when you activate Maltego, it will create a license file for your client located here: C:\ProgramData\Paterva\Maltego\MaltegoLicense.Lic. ...
Fri, 26 Oct, 2018 at 2:01 PM
Sadly this is a known bug. One of the following options should fix the issue. Delete your config directory, which can be found here: on Windows: C:\User...
Fri, 26 Oct, 2018 at 8:18 AM
This sounds like you still need to install the "PATERVA CTAS" transform seed to your client from the Transform Hub. This can easily be done b...
Fri, 26 Oct, 2018 at 3:03 PM
If you are using your Maltego client license on a machine that is frequently being re-imaged, you should rather do an offline activation. Offline activation...
Wed, 23 Jan, 2019 at 3:01 PM