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Troubleshooting

Frequent tickets raised by customers

  • Where can I find Maltego's log files?
  • I did not receive my activation link after I registered a community account. What do I do?
  • How do I save my license file in the user directory?
  • Why are my proxy settings not being honoured by the Maltego client?
  • Why am I asked to enter an API key when I have already activated my Maltego client?
  • How do I reset my community account password?
  • What can cause the "Could not save license file" exception?
  • Why are there no Transforms in my context menu and no Entities in my palette?
  • How do I install my Maltego license on a machine that is re-imaged on a regular basis?
  • Why did I get the error "JVM Creation Fail"?
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